POSITION OVERVIEW
The basic function of the IT Help Desk Co-op is to provide technical support and assistance for employees seeking help with issues related to computer hardware and software. In so doing, the IT Co-op will ensure strong coordination with the Local HAHN Group IT Manager, other team members, and the Head of IT.
The areas of responsibility you will gain experience include:
· Receiving and responding to incoming phone calls, tickets, and email requests for support
· Utilizing the IT helpdesk for responding to trouble tickets, including how the issue was resolved or if more assistance is needed for a resolution
· Workstation installation, troubleshooting, fixing, and general maintenance
· Printer troubleshooting and deployment
· Performing general break/fix tasks and resolves less complex problems immediately, while more complex issues are passed onto a higher level of support
· Performing hardware and software installs and upgrades
· Be able to troubleshoot and perform basic Networking/LAN support
· Documenting troubleshooting guides and contribute to team knowledge base
· Basic troubleshooting and assistance with virtualization software such as VMware and Citrix
· Training employees on company hardware and software
· Following up with employees to ensure issues have been resolved.
· Maintain network and system documentation.
· Providing support for business systems, installing and configuring hardware and software and trouble-shooting and resolving problems that occur.
· Assisting in the formulation, updating, and exercising of disaster recovery plans.
· Providing internal technical support and employee training as needed.
· Document and manage company-wide software license usage and compliance.
· Supporting customer projects with specific computer needs by providing hardware and software procurement, installation, and configuration.
A student studying information technology, cyber secrurity, or computer science at a college or university
